Other Banking Services

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Telephone Banking

For ease of access, West Bank's telephone banking system can't be beat. Like all of the convenient banking options at West Bank, it's offered absolutely FREE to all account holders and is available 24 hours a day.

In one call, you can:

  • Check your account balances
  • See if a check has cleared
  • Verify deposits and withdrawals
  • Transfer funds between accounts
  • Make loan payments
This service is automatically available to all account holders.
Any questions or concerns related to our banking services? Connect with a banker or contact one of our Financial Centers for clarification.

Debit Cards

If you have a West Bank Checking or Health Savings Account, you're eligible to apply for a free MasterMoney™ debit card at any time! You'll have 24-hour, 7-day-a-week access at millions of locations worldwide and the flexibility of using it at ATMs throughout the US and abroad. You can link your West Bank Debit Card in Apple Pay, Samsung Pay or Google Pay with convenience and security from your smartphone wherever you see this symbol:

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contactless debit transaction
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Fraud Protection Service


Your security is a top priority for us, and in our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud. Here’s how our Fraud Protection Service works:

  1. When potential fraud is detected, you will receive an automatic text message from short code 96923, with the option to reply “fraud” or “no fraud” if it is between the hours of 7:00 am and 9:00 pm EST. If you add the short code 96923 to your phone contacts and label it “Fraud Center,” it will display whenever you get a text from this number.
  2. After the text message you will receive an email which also has the “fraud” or “no fraud” option. 
  3. If there is no response received from you within five minutes, you will receive automatic phone calls to confirm or deny fraud.
Remember – our messages will never ask for your PIN or account number. If you have any questions about our Fraud Protection Service if you suspect fraud on your account, .

Additional Banking Services


ATM Cards

ATM-only cards are available for Savings Account holders. Sign up at one of our Financial Centers.


Bounce Protection

A discretionary overdraft service requiring no action on your part, Bounce Protection provides you with a safety net up to an automatically assigned overdraft limit.*


Checking Navigator

Our online Checking Navigator learning program offers information to help better understand how checking accounts work, how to better manage a checking account, and how to avoid overdraft fees.

Gift Cards

Purchasing a West Bank Mastercard Gift Card allows you to give the gift of endless options to family and friends. These prepaid cards can be used anywhere that Mastercard is accepted, from retail to restaurants. Visit a West Bank Financial Center to learn more and purchase a card today.


Notary Services

All West Bank customers are eligible for our FREE Notary Public service. Our notaries are available by appointment. Please call your local Financial Center for more information or to schedule an appointment.


Safe Deposit Boxes

Safe deposit boxes in a range of sizes are available at most West Bank locations. Rent is charged annually and automatic payments plans are available from one of our Checking or Savings accounts.

*Overdraft fees apply. Request complete information and disclosures at .