Link your West Bank debit card today and start paying wherever you see these icons.
Leave your card at home and pay with your West Bank debit card
using the convenience and security of mobile payments. Payments are made
behind the security of your mobile device.
Convenient
When you see one of these symbols in stores, simply hold your device to the symbol on the terminal to pay.
You can even use your Digital Wallet when you check out online….look for the symbol, and enter the required credentials.
Secure
When your card is linked to a mobile wallet, your information is encrypted and your actual card number is not transmitted. The merchant never sees or stores your data during a transaction.
To gain access to the cards in your mobile wallet, a PIN, fingerprint or face scan is required.
Digital Wallet FAQs
What is a digital wallet?
A
digital wallet is just as it sounds – it’s your wallet but in a digital
format so you can make payments without having your West Bank debit
card with you physically. Digital wallets allow you to make a
purchase in a store, in an app or even on a website with a participating
merchant all with a compatible phone or wearable device.
What are the benefits of using a digital wallet?
There are many benefits to making purchases with your West Bank debit card using your digital wallet, including:
- Convenience – you don’t have to worry about having your card with
you or pulling it out of your wallet or bag while making a purchase.
- Secure – During a transaction, the merchant receives a one-time
password, or token, to complete the transaction. In this process,
your card number is never provided and makes it nearly impossible for a
fraudster to take your card information.
Are digital wallets safe?
Yes. Digital wallets utilize security features that are built
into your device to protect your payment transactions.
Additionally, you will be required to authenticate yourself before the
transaction can be processed. Depending on your device type, the
authentication step may be completed using your fingerprint, facial
recognition, passcode or PIN. The digital wallet providers do not
store or have access to your full account number as they are only
provided a unique one-time passcode, known as a token, to provide to the
merchant to complete the transaction. The last four digits of
your card number is displayed on the card image within the wallet for
the purpose of helping you manage your card(s).
For more information on the security features enabled by each
digital wallet provider, please click on the links below to visit their
website:
Which West Bank debit cards are eligible to be loaded into my digital wallet?
Consumer
and business West Bank debit cards are eligible to be added to your
digital wallet. HSA debit cards are not eligible for the digital
wallet service.
Can I have more than one West Bank debit card in my digital wallet?
Yes.
There is not a limit on the number of West Bank debit cards that can
be added into a digital wallet. However, there may be a limit to
the number of cards that your digital wallet allows set by the wallet
provider.
Can I add my West Bank debit card to multiple devices?
Yes. You can add your West Bank debit card(s) to multiple digital wallets and/or wallet-enabled devices.
What do I do if I lose my West Bank debit card?
If
your card is lost or stolen, please contact us. You can
remove the card you added to the device within your digital wallet app.
Once you receive a new card, add your new card to your digital wallet
following the steps you utilized the first time setting it up.
If my card is reported lost or stolen, can I still use my digital wallet to make purchases using my West Bank debit card?
No.
If your West Bank debit card is cancelled, it cannot be used to make
purchases within your digital wallet. Once you receive your replacement
card, add your new card to your digital wallet following the same steps
as if you were setting it up for the first time.
If I lose my device, can I still use my physical West Bank debit card for purchases?
In
the event of a lost device, you may want to contact your service
provider to suspend your service for that device. You can still make
payments using your physical West Bank debit card. If you would like
to cancel your card and order a replacement card, please contact us.
What should I do if I need help?
If you have any questions regarding your West Bank debit card, please contact us.
For more information regarding your digital wallet, please visit
your digital wallet provider’s website by clicking one of the links
below:
Apple Pay Website https://www.apple.com/apple-pay/ (Opens in a new Window)
Apple Pay FAQ https://support.apple.com/en-us/HT201469 (Opens in a new Window)
Google Pay Website https://pay.google.com/about/ (Opens in a new Window)
Google Pay FAQ https://support.google.com/pay/?hl=en#topic=7625138 (Opens in a new Window)
Samsung Pay Website https://www.samsung.com/us/samsung-pay/ (Opens in a new Window)
Samsung Pay FAQ https://www.samsung.com/us/support/owners/app/samsung-pay (Opens in a new Window)
Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google LLC. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.
Apple Pay Website https://www.apple.com/apple-pay/ (Opens in a new Window)
Apple Pay FAQ https://support.apple.com/en-us/HT201469 (Opens in a new Window)
Google Pay Website https://pay.google.com/about/ (Opens in a new Window)
Google Pay FAQ https://support.google.com/pay/?hl=en#topic=7625138 (Opens in a new Window)
Samsung Pay Website https://www.samsung.com/us/samsung-pay/ (Opens in a new Window)
Samsung Pay FAQ https://www.samsung.com/us/support/owners/app/samsung-pay (Opens in a new Window)
Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google LLC. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.
Where can I pay with a digital wallet?
You can pay with a digital wallet in stores and online. Learn more: