Fraud Protection Service for West Bank Debit Cards
Your security is a top priority for us, and in our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential debit card fraud. Our Fraud Protection Service uses advanced technology to monitor debit card transactions, and if a fraudulent charge is suspected you will be contacted immediately by our Fraud Center.
We recommend that you confirm your mobile phone number and your
email address with us so that we may reach you quickly and easily if
there is suspicious activity on your debit card. You may confirm
your contact information by calling us, or stopping in
your local financial center.
Here’s how our Fraud Protection Service works:
- When potential fraud is detected, you will receive an automatic text
message from short code 96923 with the option to reply “fraud” or “no
fraud.”
- After the text message you will receive an email which also has the “fraud” or “no fraud” option.
- If there is no response received from you within 5 minutes, you will then receive automatic phone calls to confirm or deny fraud.
Our Fraud Center will continue to try to reach you until the potential fraud has been confirmed or denied. In some cases, your card will be blocked for use until our Fraud Center receives your response.
And remember: Our messages will never ask for your PIN or account number. Never give out this information by text or email.
Important
Please contact West Bank or stop into a financial center to make sure we have your current phone and email contact information so that we can reach you promptly in the event of fraud.
If you add shortcode 96923 to your Fraud Center contact
information it will display whenever you get a text from this number.
To report a lost or stolen debit card, please contact West Bank immediately.
A representative will assist you during or after regular business hours.
You may also suspend, reactivate, or cancel a card in Online Banking or
our Mobile App.